The terms of travelling with us

1. What we carry

RelayVano is an independent relay. Your requests travel through our servers to third-party model providers, and you are billed according to the tokens each request uses.

We are not affiliated with Anthropic, OpenAI, Google or the other model makers whose names appear on our fare table.

2. Your account and API keys

An API key works exactly like your account: anyone holding it can spend your balance. Keep keys private; losses caused by leaked or lent keys are yours to bear.

Disable any key you no longer trust on the API keys page. A disabled key stops working at once and cannot be revived.

3. Prices, your balance and top-ups

The service is prepaid. Your balance is a virtual allowance for paying for requests; it is not a cash deposit and earns no interest.

Fares are listed on the fare page and may change; a request is billed at the fares in force when it completes.

4. Refunds and cancelled trips

Unused balance can be refunded within 9 days of the top-up, minus anything already spent and the payment provider's fees. Spent balance and top-ups older than 9 days are not refundable.

Referral earnings and promotional credit (such as the sign-up bonus) cannot be refunded or turned into cash; withdrawing referral earnings follows its own rules on the Withdraw page.

To ask for a refund, use the Contact page. We handle requests within 3 working days.

5. When routes are disrupted

We work hard to keep every route open but cannot promise uninterrupted service. Upstream outages and network trouble can delay or cancel requests.

We are not liable for indirect losses caused by disruptions; failed requests are not charged.

6. Travelling responsibly

Use the service lawfully and within the rules of the model providers. Accounts used for abuse, fraud or attacks are suspended without refund.

7. About model output

Answers are produced by third-party models and can be wrong. Check anything important before you rely on it; you are responsible for how you use the output.

8. Changes to these conditions

We may update these conditions. The version on this page is the one that applies.

9. Records we keep

For billing, abuse prevention and support we log each request's model, token counts and fare. We also keep the text you send to models (not the replies) for 30 days, after which it is deleted automatically.

A troubleshooting capture of raw requests exists but is switched off by default; it is only turned on for a specific account to investigate a reported problem, and switches itself off after a few requests.